Every day I get in a little further over my head. Hereís what Iíve been told: We need to bill the tenants at The Kennel between the 15th and the 20th of the month, so that they can pay by the 5th of the following month. Hereís what I donít know: The names and addresses of the tenants, and how much to bill them.
Every day a little piece of the puzzle comes together, but thereís no way Iím going to have a full billing ready by November 20 (whenever that is). Even if I get names and addresses tomorrow and set up a mail merge data base, Iím lacking basic information. The cages are different sizes. The dogs are different breeds. (Oh yes, that matters.) Some of them have extra charges (chew toys and the like).
And then thereís the matter of the electrical fees. Someone faxed to me today a list of meter readings for the beginning and end of the billing period. I donít know what rates to apply to those readings. I do know that some tenants pay a flat rate, but I donít know who or how much. Iím getting seriously dizzy with all the uncertainty, and every time I ask a question, someone has to check with someone else. They can promise to get back to me, oh yes, but until they do it, I donít have to believe it.
Whatever they expect of me, nothing is getting done either well or on time. Itís eating at me, so much that I found myself spending most of the afternoon in the recliner with an afghan over my knees and with my eyes closed, hoping for some kind of release. Mostly hoping, frankly, that the phone wouldnít ring.
The phone could bring either the answers to my questions, which would mean Iíd have to get to work, or more questions, which would mean Iíd have to explain again why Iím not getting the work done. Either way, nothing good could come of the phone ringing on a day like this.