A few days ago I finally cancelled the MSN dial-up account I've had since 1996. Overall I've been happy with the service most of the time, but I've moved on to DSL, and I got a better deal from another provider. I'd been putting off this move, but the time finally came. I'd have done it online if that option had been available, but they make you call them on the phone so they can try to talk you out of it.
They didn't talk me out of it because I preempted the lovely Amber by telling her I'd signed on for a year with the phone company and I'd keep MSN in mind when my contract was up. Not much left for her to say, was there? It was actually a pretty painless process, and as much as I hate making phone calls of any kind, I rather enjoyed my little chat with Amber. We were on a first-name basis the whole time we talked, which might put some people off but thrilled me no end.
Skip forward to last night, at an hour when I thought I'd no longer have to answer the phone to a stranger. The phone rang and I had to say hello three times at increasing volume levels before I could get it through to this woman that I couldn't hear what she was saying. "Okay, is this better?" Well, not really, because now I can hear you.
Even after all this, she still faded in and out, as if she were walking around the room and leaving the microphone in the potted plant. I was yelling into the phone, and she was still whispering. When I could hear her, I couldn't understand what she was asking. She mumbled, and she read her spiel so fast that the words ran together. It's a bad combination for someone trying to communicate. It sure wasn't Amber-like.
It was MSN again, however, or someone calling on their behalf, conducting a survey about how the cancellation call had gone. Much better than this one, is what I wanted to say. Instead of telling her I didn't have the time (or the interest) to complete the survey, I just plowed through the answers. When I couldn't understand a question the second time I had to have it repeated, I just said "very satisfied," because I wanted them to know how great Amber is. Especially compared to Ms. Mumble.
My call was recorded for quality purposes, she told me. I certainly hope so.