I had my grumpy Monday face on today, and too bad for anybody who got in my way. Thatís a short list, thank goodness. Most people stayed clear of me. I tried hard to use a neutral tone of voice when talking with customers and co-workers. I didnít try so hard when the credit card company wanted me to transfer a balance, even though they werenít offering me a lower rate than the other card.
And I wasnít receptive at all when the charity called. I donít even remember which one it was, but it was one that canít take a hint. I guess thatís what makes them successful, the fact that they never give up no matter how many times the phone is slammed in their ears. I have limited resources and I choose my charities carefully. Cold phone calls are not part of the vetting process, so they might as well give up.
In person Iím not nearly as rude as I am on the phone. Maybe itís because I donít want to get kicked, slapped or punched, but I think itís more that itís harder to be impolite to someone whose face you can see. For the most part Iím a people person, and I always try to show respect for others. Itís just that the voice at the other end of a telephone line isnít always a ďpersonĒ to me.
And to be fair to myself, they donít always act like real people when they call you to try to get you to change phone companies or subscribe to the newspaper. Youíre just a number on a list. If I give them a good reason to move on quickly, Iím really doing them a favor, because Iím not going to buy anything from then no matter how nice they are to me.