Here's a tip: Just because someone in Pacific Bell's order department repeats back to you exactly what you want done doesn't mean that they'll write up the order correctly. It doesn't mean that the installer will be able to do the job. And it doesn't mean you won't have to call back again and again (if you ever get a phone) to complain and plead for relief.
I spent most of the morning pacing and peering out the window, waiting for the phone guy. He showed up at 9:30 and went right to work. The dogs next door were in the house, so he could get to the telephone box in the neighbor's yard unbitten and unbarked at. He was on the roof, and back and forth to his truck a few times before he ever came into the house to check the line. That's when I told him that I needed a new jack for my second line.
He showed me the printout of the order. No second line. He couldn't install a line without an order. He couldn't call in to verify that I'd ordered two lines moved from my old address. All he could do was try to muster some sympathy for my situation, commiserate with me over the incompetence of the ordering department, and install one line. Which is, after all, better than the "no lines" installed by the fellow who was here Monday.
So now if you want to send me a fax, you have to call me first and tell me not to pick up the phone when it rings. But you probably won't be able to get me because I'll be online. Multitasking: out the window. I can do one thing at a time, just like the old days, back in the eighties. How primitive.